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Terms and Conditions

ORDERING AND GST


  • By clicking submit on your order you have agreed to these terms and conditions as well as standard industry terms and conditions.
  • GST is added to all applicable products at the time of checkout and is not included in the wholesale prices shown.
  • Freight will be added and charged at cost using the cheapest carrier I have access to.
  • Goods can be collected by your own carrier at no charge but liability ends once goods are loaded onto your chosen carrier.
  • Orders are to be paid at time of despatch and orders will only be held for 14 days from time received before being unpacked.
  • Some items have minimum or incremental qtys and we do not supply split packs.
  • If an item is ordered but not available you will be advised.
  • Back orders will not be shipped without confirmation but will incur freight for cubic only, and no pick up charge.
  • All prices and invoices are in AUD



PROPERTY


  • All goods remain the property of Ethical Décor, ABN 21996164132 until all monies are paid in full.
  • Property of the goods does not become yours until all monies are paid in full. Risk in the goods becomes yours at the time the goods are delivered to the delivery address provided by you.
  • If you have organised your own freight the risk becomes yours when the goods are collected by you from our warehouse by your courier or yourself.
  • Until you have paid all monies owing to us, you must ensure all goods while in your possession can be readily identified and distinguished, and all proceeds (in whatever form) that you receive from the sale of any of the goods are readily identifiable and traceable.



FREIGHT


  • Freight is calculated according to size and weight of goods shipped and all rates for this are determined by our carriers. All freight charges will be invoiced to you.
  • All orders freight is calculated against multiple freight providers to ensure the cheapest rate.
  • If you choose to collect or use your own courier or carrier all charges and responsibilities for damage, breakages, and any other circumstances are 100% yours.
  • Delivery date will be given in good faith but cannot be guaranteed as we cannot control or be responsible for changed conditions of trade, economy, severe weather, industrial relations, pandemics, industrial action, accidents, carrier delays.
  • If you are unable to accept delivery, or our courier is unable to deliver your order during normal business hours, redelivery charges will apply.
  • Please provide clear delivery instructions for delivery during business hours between Monday and Friday. Any special delivery instructions must be advised prior to dispatch (preferably at the time of ordering). If no one is available to sign for the goods, the freight carrier will leave a note at the delivery address and the goods will be returned to the carrier’s local depot.
  • You can opt to give us an ‘Authority to Leave’ where we authorise the carrier to leave the order unattended at your address if no one is available to receive the delivery. But this is entirely at your risk and neither Perfect Pieces nor the transport company assumes any responsibility for damaged or missing items.
  • You are not authorised to redirect any delivery with any of our carriers and you will be charged any penalties or charges we are charged for any unauthorised redirection. These charges will be passed on and paid by you.



RETURNS AND CREDITS


  • In the rare event of goods being damaged in transit despite my best efforts and mountains of newspaper, said goods will be replaced or credited.
  • Credits and returns for change of mind are not acceptable.
  • In all instances email or call me to discuss, but only after you’ve had your morning coffee.
  • Incorrect supply of goods, again highly unlikely since I have OCD and triple check my double checking, but should this occur contact me to discuss options.
  • No goods are to be returned without my approval. Attempted returns will be rejected at your expense, so just contact me first and a solution pleasing everyone will be found.